FAQ'S
Frequently asked questions.
Can I buy Horror Dome products in stores.
Answer:
Horror Dome masks, costumes and props are not available in stores, as the manufacturer we only sell our Collector masks, costumes and props right here on our website. This ensures that you will have an original Horror Dome mask design and not a cheap knock off.
What is the difference between Horror Dome products and other Halloween products?
Answer:
Horror Dome Studios products are made thicker but are still
very comfortable so they last longer and could take much more abuse than other
Halloween products on the market. We also have Hollywood artists sculpting our
designs keeping every product we make original. Each Horror Dome product is
hand painted for the most realistic look possible. Our products are not sold in
stores so you can be guaranteed not to have the same over produced product that everyone else has.
What is a Pre-Order?
Answer:
A Pre-Order is an item that has not yet been released by the
manufacturer, but is available to be ordered in advanced.
Pre-Ordering an item is a great way to guarantee yourself a
place in line, as we ship on a first come first serve basis.
The expected ship month for the product is an estimate of
our release date. It is the most accurate information we have, but not
necessarily a guarantee.
If you place a Pre-Order, you will be billed now to
guarantee your place in line. There are no cancellations on Pre-Orders since
once you place your order the product will be added to our production list and
we will start making it for you.
What forms of payment do you accept?
Answer:
Credit Cards accepted: American Express - Discover - MasterCard - Visa. We also accept PayPal, Sezzle and Amazon Pay.
Can you ship overseas/internationally?
Answer:
Yes, we do ship internationally. It will cost more to ship your order internationally than within the United States. Delivery times are also longer for international shipping.
Why have shipping costs gone up?
Answer:
If you looked at shipping costs recently, chances are you’re
shocked by how it’s risen exponentially since the outbreak of COVID-19 in March
2020 and how it continues to do so. A large part of it boils down to the
ongoing COVID-19 pandemic and its heavy impact on global supply chains. This is
reflected in the spike in shipping prices, which are estimated to remain at a
high until 2025.
Shipping costs ‘cover materials, manpower and many different
supply chain activities that transport inventory to the end customer,’ while
also consisting of taxes from the country the shipment originates from and the
country where it’s shipped to, and all other documentation fees.
In simpler terms, every step of the fulfillment process
costs money—from labor costs and fuel charges to transportation and delivery
fees. Of course, the parcel’s weight, dimensions, value, and shipping
destination are also factored into the final shipping price.
In order to combat shipping costs, we are trying to keep our
product costs the same as past years even though material costs and labor
costs have gone up tremendously.
My order just came in and something is missing. What do I do?
Answer:
Often when you purchase more than one item, it will come from more than one studio or warehouse. This means that the rest of your order is being sent separately and can sometimes arrive at different times.
Another possibility is that one of the items is out of stock. When this occurs, the amount of that item plus its shipping will be refunded back to your card (or PayPal or check in the mail).
What if my mask doesn't fit?
Answer:
If your mask too loose, you can glue some new and unused sponges or sheet foam cut to size into the inside using rubber cement or silicone bathtub caulk. If it is too tight, you might consider slitting the back. However, it is very rare that a mask is too tight as our artists design our pieces with wear ability in mind.
Can I get my mask by (insert your date here)?
Answer:
By such and such date - we cannot make promises on delivery times, and do not accept refunds for any non-Halloween deadline. You can always email and ask.
How do I care for these masks once I get them?
Answer:
Keep your mask on a wig stand, or something roughly head-shaped. Keep them out of heat. Keep them out of sunlight and fluorescent lighting. If the mask becomes distorted (remember latex is a natural product) use a blow drier on the low-heat setting. Store covered in a plastic bag, or in a sealed display case.
If we Still haven't answered your question? Email us at Sales@thehorrordome.com or Contact us at 516-238-5108 and we will be more than happy to help you.
